Shipping and Returns

 ORDERING AND INVENTORY

Online orders will be processed within 3 business days of the order placement and in the order in which they have been received. Should for any reason the product you selected not be available, we will contact you within 2 business days to notify you of this inconvenience. In the event that we can only fulfill a portion of your order we will also contact you prior to shipping the available items.

SHIPPING

All  orders placed are processed, packaged and shipped within Canada from Ottawa, Ontario. All packages are shipped using Canada Post, a reliable carrier servicing all of Canada.

Canadian Orders

We are happy to offer free shipping on all orders totaling over $200 before applicable taxes .

Due to COVID-19, we also offer CURBSIDE PICK UP, if you prefer to pick up your order at the boutique, we will prepare it and contact you for your preferred pick up date and time. You can also choose the LOCAL DELIVERY option at check out, and we will personally deliver your purchases in the Ottawa or Gatineau area only, as well as help you with any exchanges.

U.S. Orders

All packages are shipped using Canada Post, a reliable carrier servicing all of the United States.

International Orders

We ship to most major international destinations via Canada Post Expedited Services. 

We are not responsible for any duties, taxes or brokerage charges that may be incurred when your order is imported to an international address. Any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the obligation of the customer.

 

RETURNS

We want you to be happy and totally in love with your new purchase. If you are not completely satisfied with your item(s) we will happily accept the return of unused, unworn, unwashed with tags still attached up to 10 days after the product was mailed to you. Items that do not meet this standard are non-refundable and will be denied. Clearance items are FINAL SALE , but can be exchanged for another size. A full refund will be issued once the items have been received and checked at the store. Items that are outside of the 10 day window will not be accepted. A return authorization (RA) number will be issued and must be clearly included on the outside of the returned package. In order to receive a refund, merchandise must be received at Manhattan West no later than 7 days (Canada),10 days (US) after the RA was issued.  Items will not be accepted without an #RA 

How to request a refund:

  1. Within 3 days of receipt of order, email manhattanwest@rogers.com with exchange or refund request for your regular-price merchandise. Please be sure to include your name, order number and reason for return. You will be given instructions on how to return the order.
  2. Wrap the footwear or clothing box and return to the following address:

Manhattan West is not responsible for return postage and item(s) can be mailed to:

Manhattan West 

322 Richmond road
Ottawa, Ontario
K1Z 6X6

 

EXCHANGES

If you would like to return your item for a new style or different size, please notify us of your request at manhattanwest@rogers.com. within 3 days of receipt of your order. If the item you would like in exchange for your initial order is available it will be put on hold for you while we await receipt of your return item.

In order to proceed with the exchange, merchandise must be received at no later than 7 days after the exchange was authorized. Manhattan West will under no circumstance provide a refund or exchange for regular-priced items that are not in perfect, re-sellable condition or that have not been requested within 3 days of receipt of your order, and is not received at Manhattan West within 7 days. Items returned without authorization will not be accepted and may be returned to sender.